Citrix Access Gateway Enterprise Error: Login exceeds maximum allowed users

Remember to update your allowed number of users…

Blog | Henny Louwers

Although you have enough licenses installed and have checked this for a fact, and you are experiencing the following error statement: “Error: Login exceeds maximum allowed users” when you exceed the number of 5 concurrent builtin platform licenses. In the screenshot below you see that there are 588 licenses installed.

image

Resolution:

Enter the following command with Citrix NetScaler (588 being the number of licenses that have to be installed).

set aaa parameter -maxAAAUsers 588

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